Faq

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to the carrier's website. You can use this information to monitor your package's delivery status.

What are your shipping options and delivery times?

We offer several shipping methods at checkout, with estimated delivery times provided based on your location. Standard shipping typically takes 3-7 business days. Expedited options are available for faster delivery.

Do you ship internationally?

Yes, LeoNalu ships to many countries worldwide. Shipping costs and delivery estimates are calculated at checkout based on your selected destination.

What is your return policy?

We offer a 30-day return policy for most items in new, unused condition with original packaging and accessories. Please initiate your return request within this period. For detailed instructions, please contact our support team.

How long does a refund take?

After we receive and inspect your return, we will process your refund. The time it takes for the refund to appear in your account depends on your payment method and financial institution, but it typically takes 5-10 business days.

Are your products covered by a warranty?

Yes, all our headsets, mice, and controllers come with a standard manufacturer's warranty. The warranty period varies by product and brand, and details are provided on each product page. Warranty claims can be initiated through our support team.

Are the products compatible with my PC/console?

Compatibility information (e.g., PC, PlayStation, Xbox, Nintendo Switch) is clearly listed in the specifications on each product page. We recommend reviewing these details before purchase to ensure compatibility with your system.

Where can I find product manuals or drivers?

Product manuals, software, and driver downloads are usually available on the manufacturer's official website. You can find relevant links on our product pages or by contacting our support team for assistance.

How do I contact customer support?

For any questions not covered here, please reach out to our dedicated support team via email at [email protected]. We strive to respond to all inquiries within 24 hours on business days.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways as displayed during checkout.

Is my payment information secure?

Absolutely. We use industry-standard SSL encryption to protect all your personal and payment information. We do not store your complete payment details on our servers.