Privacy policy

1. Introduction

Welcome to LeoNalu. We are committed to protecting your privacy and handling your data with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website leonalu.com and purchase our products, including headsets, mice, and controllers. Please read this policy carefully.

By using our website, you consent to the data practices described in this policy. If you do not agree, please do not use our site.

2. Information We Collect

We collect information that you provide directly and automatically through your interactions with our site.

2.1 Information You Provide

  • Contact and Identity Data: Such as your name, shipping address, billing address, and email address when you make a purchase or contact us.
  • Transaction and Payment Data: Details about the products you purchase and your payment information. Please note that all payments are processed by secure third-party payment processors; we do not store full credit card numbers on our servers.
  • Communication Data: Any correspondence you send to us, primarily via email at [email protected].

2.2 Information Collected Automatically

  • Technical Data: Including your IP address, browser type, operating system, referring URLs, and device information.
  • Usage Data: Information about how you interact with our website (e.g., pages viewed, time spent, products browsed). This is gathered via cookies and similar tracking technologies.

3. How We Use Your Information

We use the collected information for legitimate business purposes, including:

  • To process and fulfill your orders, including shipping and customer support.
  • To communicate with you about your order, respond to inquiries, and provide customer service via [email protected].
  • To improve, personalize, and optimize our website, products, and customer experience.
  • To prevent fraud, enhance security, and comply with applicable laws and regulations.
  • To send you promotional communications about products, offers, or news, where you have consented to receive such messages. You can opt-out at any time.

4. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area (EEA), our processing of your personal data is based on:

  • Contract: Processing necessary to fulfill our contractual obligations to you (e.g., delivering your order).
  • Legitimate Interest: For operations like website security, fraud prevention, and marketing our products, provided your interests do not override ours.
  • Consent: Where required by law, particularly for certain marketing communications. You may withdraw consent at any time.
  • Legal Obligation: To comply with our legal and regulatory requirements.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information only in the following circumstances:

  • Service Providers: With trusted third parties who perform services on our behalf, such as payment processing, order fulfillment, shipping, and data analytics. These partners are contractually obligated to protect your data.
  • Legal Requirements: If required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business, where your data may be transferred as a business asset.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure all such transfers comply with applicable data protection laws. For transfers from the EEA to countries not deemed to provide an adequate level of protection, we implement appropriate safeguards, such as Standard Contractual Clauses.

7. Data Security and Retention

7.1 Security Measures

We implement robust technical and organizational security measures designed to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure socket layer (SSL) technology, and access controls.

7.2 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax, legal, or accounting purposes).

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, including:

  • Access and Portability: The right to request access to and a copy of your data.
  • Correction and Deletion: The right to request correction of inaccurate data or deletion of your data.
  • Restriction and Objection: The right to restrict or object to our processing of your data.
  • Opt-out of Marketing: You can unsubscribe from marketing emails by following the instructions in any email we send.
  • Cookies: You can control cookies through your browser settings. Disabling cookies may affect website functionality.

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

9. Third-Party Links

Our website may contain links to third-party sites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have such data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised effective date. We encourage you to review this page regularly.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]